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Delivery Terms

Willow The Sidekick

Willow communicates with in two ways: Willow Chat, where kids talk to Willow via text message, and Willow Robot, where kids talk to her in person. Willow Chat is delivered immediately upon your order, while Willow Robot is delivered when a robot becomes available. 

Willow Chat

After placing an order, you will receive an email with instructions for how to use Willow Chat. If you don't receive this email within 30 minutes, reach out to our support team. 

Willow Robot

  • After placing an order, you will receive an email with details about when your robot is expected to become available. Orders are expected to start shipping in early 2025. You will receive an email closer to the date with more information.
  • Shipping costs are calculated and paid at checkout.